Refund policy

At Solid Furnishing LTD, we are committed to ensuring that our customers are completely satisfied with their furniture purchases. Below, we have outlined our Returns & Refund Policy to provide you with clear instructions on how to return items, request refunds, and deal with damaged or faulty products.

1. Returns for Change of Mind

If you change your mind, we offer a 14-day return policy on all unused furniture from the day of delivery. Please note, returns after this period will not be accepted.

To be eligible for return:

• The product must be unused, unassembled, and in its original packaging.

• Furniture that has been assembled, used, or altered cannot be returned.

Important:

• We recommend measuring your space before purchasing to ensure that the item fits your requirements.

• If you have any doubts regarding the condition of the product, please contact our customer support team for guidance before initiating the return process.

To return furniture:

1. Arrange for the product to be sent back to us at your own cost.

2. After the product is received and inspected by our warehouse team, we will issue a refund.

2. Faulty or Damaged Products

If your furniture arrives damaged, faulty, or not as described, we will resolve the issue for you.

To report a damaged or faulty product:

• Notify us within 14 days of delivery.

• Provide clear photographic evidence of the damage/fault, including images of the product, the affected area, and the order number.

We may offer a replacement, partial refund, or full refund based on the situation, in line with your statutory rights.

Important:

• Always inspect your furniture before signing the delivery note. If you notice any visible damage, please mark the delivery note as “damaged”.

• Furniture that has been used, assembled, or not returned in its original packaging will not be eligible for a refund or replacement.

Claims will not be processed without proper photographic evidence and order details.

3. Failed Deliveries

If a delivery fails, resulting in order cancellation rather than a re-delivery, we will refund you the total order amount minus a £29.99 carriage fee to cover the original delivery cost.

4. Important Information

Batch Numbers:

• Furniture is often made in batches. Minor colour or texture variations can occur between batches.

• Ensure you order enough of the same item to complete your set and keep the batch number for future reference if you plan to add more.

UV Exposure:

• Wooden and fabric furniture should not be exposed to direct sunlight for prolonged periods, as this may lead to discolouration or degradation.

Assembly:

• We recommend waiting to book a tradesperson until you have received and inspected the furniture.

• Solid Furnishing LTD is not responsible for costs incurred due to delays in delivery or issues not identified at the time of delivery.

Delivery Timescales:

• Estimated delivery times may occasionally be delayed due to transport or logistical issues.

• If your order is not delivered within 30 days, you are entitled to a refund or replacement under UK Distance Selling Laws.

5. Refund Processing Time

Once we have received and inspected the returned furniture, we aim to process your refund within 7 working days.

Refunds will be issued using the original payment method. Please allow additional time for the funds to appear in your account, depending on your bank or payment provider.

If you have not received your refund within 10 working days, please contact us at:

📧 sales@solidfurnishing.co.uk
✆ +447868196794

Solid Furnishing LTD aims to provide quality furniture and exceptional customer service. This policy ensures that all returns and refunds are processed fairly and in compliance with UK consumer rights.